Powering growth for over 250+ D2C businesses with seamless returns
Turn Returns into Opportunities
Seamless Self-Service Return Experience
Empower your customers to initiate returns without logging in or calling support. With a simple order ID and email, they can select items, choose reasons, and submit requests in seconds.
Problems they face
The common return challenges hurting both customers and the staff
High Support Volume
Manual return handling leads to a flood of customer queries, increasing pressure on support teams and delaying resolutions.
Lack of Return Visibility
Customers and staff are often left in the dark about return status, causing frustration and damaging trust.
Complex & Inconsistent Processes
Unstructured return workflows across products or channels result in errors, longer processing times, and poor customer experience.
Solutions we have
The common return challenges hurting both customers
Reducing Support Overload
The platform offers a self-service return portal where customers can initiate, edit, or track their return requests without contacting support. This automation drastically reduces incoming tickets and frees up your customer service team.
Bringing Clarity to the Return Process
Both customers and internal teams get real-time updates at every step of the return process—from submission to resolution. Built-in tracking and status labels (e.g., "In Review", "Refunded") improve clarity and communication.
Simplifying Complex Return Workflows
With rule-based logic and custom workflows, Integrated Returns standardises the return process across all products and policies. It handles different return types (exchanges, refunds, repairs) consistently
How it works in 4 steps?
Guide your customers through a smooth, intuitive return experience from order lookup to resolution, in just four easy steps.
Step 1: Locate Your Order
Customers enter their order ID and email address. No login required to instantly find their purchase.
Step 2: Select Items to Return
Users choose the specific items they wish to return, along with the quantity, and proceed to the next step.
Step 3: Choose Return Type & Reason
Customers pick a return reason (e.g., wrong size, damaged item) and select the type of return refund, exchange, or store credit.
Step 4: Submit & Track Status
With one click, the return request is submitted. The user gets real-time status updates, keeping them informed every step of the way.
Smart Support for Teams & Admins
Streamline support operations with intelligent return ticket management. Assign roles, automate decisions, and track every return from request to resolution—all from one centralized dashboard.
Agent dashboard with real-time status- Return ticket management & tagging
- Role-based access controls
- Performance insights & exportable reports
AI-Based Knowledge Base Integration
Minimize repetitive queries and ticket load by offering a smart knowledge base. Our AI engine suggests helpful articles based on user behavior and search intent.
- Searchable help center
- Context-aware article suggestions
- Common FAQs, video tutorials & guides
- Integrated with return flows
We helped brands reduce return costs by 50%+ in 6 months.